This post is not IT related but a customer review of lego.no.
IT posts will come back soon after a long hiatus.

Let’s start by the end, my two latest orders have been cancelled and after contacting the support I have learn the reason by email: “we’ve decided not to accept any further orders from your account” and “the decision is final”.

I will share below my experience with Lego, good and bad, and how it has ended up in this way.
Goals:

• Give a chance to Lego to revert this decision when presented with the full picture.
• Illustrate a negative trend in term of quality across the years hoping it could be acted upon accordingly, if not for me, at least for others Lego customers.
• Provide suggestions to Lego on how to improve customer experience. These tips could also be relevant for any online shop.
• Provide suggestions on how to improve Lego website.
• Highlight issues with VIP points and pre-order in such scenario and hope Lego could fix this.

It will be also interesting to get feedbacks from others AFOL.